Troubleshooting

The Maon-Team develops, maintains and operates 24/7 the platform independently from the user base. During its use errors can occur. Errors can be distinguished between data-sided errors and software break-downs. During the scenario check diverse data-sided errors can occur. The user receives therefore problem descriptions and solution proposals. On the rare occasion of software break-downs like fatal errors, out of range faults, segmentation faults, etc. please email the help desk. Please prepare to answer the question, whether the Maon-Team can manually access the defective scenario to fix the problem. Please do not hesitate to contact us also with any other market simulation issue to ensure productive work.